Some users may not be able to view some of the icons when working with Panaya.
This article suggests a possible solution for the issue.
To identify the issue -
- Open Internet Explorer
- Verify that you have access to the following URLs -
https://cdn.panaya.com/libs/font-awesome/4.3.0/css/font-awesome.min.css
http://fontawesome.io/icons/
The first URL should display the cascading style sheet code (CSS). The sceond URL should display a list of graphical icons
If you cannot access one of these URLs - your Internet Explorer security settings are preventing the display of this content from the Panaya site, as described here in detail.
To resolve -
Please add *.panaya.com to the trusted sites in Internet Explorer as instructed in solution #2 in this article