Having trouble logging in to Panaya?

In order to reset your own password -

  1. Go to the following link (depending on your specific Panaya site) -
    https://my.panaya.com  or https://emea.panaya.com
     
  2. Fill in your email address that is associated with your Panaya user
  3. Click on Forgot your password?

     
  4. Fill in your email and click Reset Password
  5. The following message will appear 
  6. Check your mailbox. You should receive an email with a link that will initiate the reset password process. Click on it.
    Note that the link is only valid for 24 hours or until your next password recovery attempt.

    Did you not receive the email? Click here
     

  7. Now type in your new password. The password must be at least 8 characters and include at least one number and at least one uppercase and one lowercase character. 
    Type the password again and click Change Password.

  8. Login to Panaya with the new password