RDx Synchronizer - "Panaya cannot connect to the SAP client" - Error message

If you encounter this message when trying to synchronize transports from your SAP system to Panaya, try the suggested solutions below.

Before you continue - 
Validate Prerequisites with the Basis Team

  1. Ensure that all prerequisites for Panaya Testing are met
  2. Verify all required authorizations apply

 

Solution 1 - SAP Server Side Settings

  1. Enable GUI scripting as describe in this article
  2. Check to see if the problem persists
     

 

Solution 2 - SAP Client Settings

  1. Follow the instructions to define your SAP Client settings to work with Panaya Testing
  2. Check to see if the problem persists
     

 

Solution 3 - Add Panaya to trusted sites

  1. Follow instructions to add Panaya to your trusted sites 
  2. Check to see if the problem persists

 

Solution 4 - Run as Administrator

  1. Try to launch your browser as an administrator, as well as when running SAP Logon.
  2. Check to see if the problem persists

 

Solution 5 - SAP System

  1. Verify that Panaya is installed on the relevant SAP system

 

Solution 6 - Citrix Connection or VPN connectivity
If you are using a Citrix or VPN connection, please be advised that both the SAP and the Panaya sessions should only be run from the same machine or the same remote connection. Please contact the IT team within your organization and verify that both SAP and PANAYA are enabled on the same remote connection.
 

No SAP permissions? Please contact your SAP Basis administrator for assistance

If are still experiencing this issue, please contact Panaya Support and attach the relevant Log Files
If you are using Citrix, please let us know in advance