How to retrieve log files for Panaya Support?

From time to time, Panaya Support may request that you retrieve certain log files from your machine.
These log files will enable Panaya to provide a customized solution more efficiently.

What would you like to retrieve?

Panaya Testing Log Files
The log files can be found here:
C:\Users\[USERNAME]\AppData\Local\Temp\PanayaPlayer\Log
C:\Users\[USERNAME]\AppData\Local\Temp\PanayaPlayer\Trace

If you are having trouble finding the AppData directory, type %Appdata% in windows file explorer and hit Enter

If the issue is related to Panaya myTest, please include the SideLogs log files

Please try and locate the log files from the date of the issue

Panaya Release Dynamix Synchronizer Log Files

The log files can be found here -
C:\Users\<PC_USER_NAME>\AppData\Local\Temp\PanayaPlayer\synchronizer\
 

Panaya SAP Extraction Log Files
Please provide the following -

The Dump File (HTML format) - 

  1. Run transaction ST22

  2. Locate the dump for the relevant execution

  3. Double click to open the Runtime Error Long Text screen

  4. In the transaction field, type %pc and select the HTML Format

The SM37 transaction job log

If you are having trouble finding the AppData directory, type %Appdata% in windows file explorer and hit Enter

Panaya QC Connector Log Files
The log files can be found here:
%appdata%/Panaya/Panaya QC Connector/Logs

 

Or, from within the Panaya application:

  1. Select Setup

  2. Select HP Quality Center connection settings

  3. Select Setup

  4. Select the Troubleshooting tab and then Open Connector Logs