Check out Panaya's Support Portal

Use Panaya's Support Portal to report Support Requests or suggest new product ideas
  1. From within Panaya, click on your name
  2. Click on Contact Support
  3. Fill in the form and include as many details as you can
  4. Upon completion, click Submit

 

Track your own or your organizational Support Requests!
In addition to the importance of delivering high quality services, Panaya is a true believer in accompanying our customers on a journey together.
In order to achieve a successful journey, Panaya promotes transparency and recognizes the importance of the voice of the customer.
With our Support Portal you will be able to track your own support requests, view your colleagues’ requests and be informed of any new update regarding your inquiries.

Watch a short introductory video about all that's great about our portal!

 
Submit New Ideas!
Even more exciting is the ability to share our product planning and allow you to make a difference. You can vote for new Ideas for feature requests with a thumbs up and we will notify you with each step of its delivery process. 
 
Both Support & New Idea requests are submitted via the portal’s slick and modern user interface, which great efforts were invested in its design. I hope you will find it enjoyable and easy to use.
 
Support 2.0
Check out the “chat like” approach for the communication thread as well as the ability to search for possible solutions in Panaya’s Success Center before submitting your requests and much more. You can even include additional watchers to your support request, and have them actively participate in the discussion.
Do you wish to stick to the good old email correspondence approach? No worries. We made sure to keep all email functionalities as they were, so you will be notified and can also reply to a request via email.
 
Now is the time to log in, have a look around and communicate with us. We are listening!
 
See also
How does Panaya process my Idea?