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Error Message |
Issue Explanation |
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This user does not exist in Panaya. Please contact your Panaya administrator in your organization or your IT administrator. |
This Issue may occur when the user who configured the SSO is trying to login to the IDP with a different user, which does not exist in Panaya. This will also generate a bad login screen. |
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missing auth_time claim |
IDP is not configured per Panaya requirements. User should add a claim on his IDP configuration. Note that for SFDC as IDP implementation this validation is n/a. |
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auth time is not valid |
The login should take less than 1 minute. Please check network connectivity/slow network/timeouts |
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OAuth tokValid: missing user email |
IDP is not configured per Panaya requirements. IDP configuration missing email declaration. |
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