SSO Configuration - common issues

Error Message

Issue Explanation

This user does not exist in Panaya. Please contact your Panaya administrator in your organization or your IT administrator.

This Issue may occur when the user who configured the SSO is trying to login to the IDP with a different user, which does not exist in Panaya. This will also generate a bad login screen.

missing auth_time claim

IDP is not configured per Panaya requirements. User should add a claim on his IDP configuration.

Note that for SFDC as IDP implementation this validation is n/a.

auth time is not valid

The login should take less than 1 minute. Please check network connectivity/slow network/timeouts

OAuth tokValid: missing user email

IDP is not configured per Panaya requirements. IDP configuration missing email declaration.