Logs for Panaya Support
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Logs for Panaya Support
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This article explains how to retrieve the log files for our Oracle users.
SAP users, click here.
From time to time, Panaya Support may request that you retrieve certain log files from your machine.
These log files will enable Panaya to provide a customized solution more efficiently.
Panaya Testing Log Files
Please provide the following log files -
C:\Users\[USERNAME]\AppData\Local\Temp\PanayaPlayer\Log
C:\Users\[USERNAME]\AppData\Local\Temp\PanayaPlayer\Trace
C:\ProgramData\WebTestController\log
If you are having trouble finding the AppData directory, type %Appdata% in windows file explorer and hit Enter
Panaya Oracle Extraction Log Files
The log files below were created within the directory where the extraction was executed.
An output directory was automatically created during the extraction process.
An output directory was automatically created during the extraction process.
The name of the directory will be output_<date>_<time>.
- properties.xml
- context.xml
- etl.log