I am experiencing Performance Issues

Performance issues can be very wide-ranging, so in order to assist you quickly and efficiently, please provide us with the relevant information that most closely resembles the issue you are having.

Panaya Testing Tool (Recorder and/or Player) Performance Issues

Slow Page Load and/or Navigation

  • Are you experiencing slow browser page load when working with Panaya? For example - the Test, Defect or Requirement details page.
    If these issues persist longer than 30 minutes time, please follow these steps and provide the information to support 
     
  • Are you experiencing issues when navigation within a specific page or section in Panaya?
    Please provide the details of the specific page or section, including screenshots as well as the exact action your are trying to perform.
    We will also need your browser version
     

Logging in or Loading a Project

  • Are there other users in your organization or location experiencing issues when trying to log into Panaya or loading a Project?
    If this issue persist longer than 60 minutes time, please follow these steps and provide the information to support 
     
  • If the issues does not occur for other users -
    • Try to clear out your browser cache and temporary files
      Learn how - for Internet Explorer, Google Chrome or Mozilla Firefox
    • Try to browse using private mode - InPrivate for Internet Explorer, Incognito for Google Chrome or Private mode for Mozilla Firefox