"It seems that your browser version is not best optimized for running Panaya" - Error message

This article explains how to solve the issue for Google Chrome users. If you are using Internet Explorer, click here.

If you receive the following error message in your browser when working with Google Chrome, follow the suggested solutions below to try and solve the problem. If you have issues with the Panaya Testing Tool when working with Google Chrome, follow the instructions in this article

Verify Google Chrome Version
Verify that you are using a valid Google Chrome version

Update your Browser

Download the latest Google Chrome version

Clear Browsing Data

  1. Click the Chrome menu  on the browser toolbar
  2. Select Settings
  3. Scroll down and click on Show advanced settings
  4. In the Privacy section, click Clear browsing data
  5. Select to clear the following: browsing history, download history, cookies and other site and plugin data, cached images and files
  6. Select Clear browsing data

Re-launch Google Chrome and check to see if the problem is solved.

Empty Cache and Hard Reload of Google Chrome

  1. Open Google Chrome
  2. Hit the F12 key
  3. Right-click the Reload button
  4. Select the Empty Cache and Hard Reload

Clear all cookies and site data

  1. Click the Chrome menu  on the browser toolbar
  2. Select Settings
  3. Scroll down and click on Show advanced settings
  4. In the Privacy section, click Content Settings
  5. In the Cookies section, select All cookies and site data
  6. In the Cookies and site data dialog box, select Remove All

Re-launch Google Chrome and check to see if the problem is solved.

If none of the above solutions work, please verify that TLS 1.2 is enabled for your browser

If the problem persists, please contact our support team at support@panaya.com