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Internet Explorer- "Your browser is not supported by Panaya" - Error message

This article explains how to solve the issue for Internet Explorer users.
If you are using Google Chrome, click here.

If your Internet Explorer version is supported by Panaya but you still receive the message below, here are three solutions that should fix the issue.

Clear your cache and cookies 

  1. Open Internet Explorer, select Tools  SafetyDelete browsing history
  2. Remove the selection from Preserve Favorites website data
    Make sure to Select Temporary Internet Files and Cookies 
  3. Click Delete

Re-launch Internet Explorer and check to see if the problem is solved.

Clear your SSL state
  1. Open Internet Explorer, select Tools , Internet Options
  2. Navigate to the Content tab and select to Clear SSL state

Re-launch Internet Explorer and check to see if the problem is solved.

If you cleared cookies, cache and SSL certificate and the Panaya Application does not load, proceed to the Disabling Compatibility View.

Disable Compatibility View
 
  1. Open Internet Explorer and press ALT on the keyboard
  2. From the menu that appears, select Tools and then Compatibility View Settings
  3. Remove all websites from the list and uncheck all three check-boxes
  4. Click Close

Re-launch Internet Explorer and check to see if the problem is solved.

If the problem persists, please contact our support team at support@panaya.com