Sap Oracle

How to configure ServiceNow Integration?

Panaya allows you to sync your ServiceNow Changes and import them as Panaya Requirements.
The Requirement Risk Status will then be synced back to ServiceNow.

Before you continue with this setup, please contact your Panaya Customer Success Manager or contact Panaya Support to enable ServiceNow Integration. 

Panaya uses OAuth to authenticate and integrate your ServiceNow Changes as Panaya Requirements. Using this method, Panaya does not store you ServiceNow Username and Password for maximum encryption security.  

Step 1 - Retrieve Client ID & Client Secret 

Click here to learn how to register as an End Point for ServiceNow to receive your Client ID and Client Secret



Step 2 - Define User Role

Each user should be assigned with the following Role - 

  • rest_service


Click here for more information on ServiceNow REST API

Step 3 - Configure ServiceNow

  1. From within Panaya - Select the Setup tab (1)
  2. Select the relevant System from the drop down list (2)
  3. Click on Configuration (3)
  4. In the General section, click to Manage ServiceNow Integration (4)
  5. Fill in the relevant information

    URL - the URL used for ServiceNow (e.g. https://dev27634.service-now.com)
    Summary field map - This is the field within ServiceNow that would represent the current Risk Status for your Requirements
    Client ID - Use the Client ID as received in Step 1
    Secret ID - Use the Secret ID as received in Step 1
    User Name - Your ServiceNow username
    Password - Your ServiceNow password

    Panaya uses OAuth to authenticate and integrate your ServiceNow Changes as Panaya Requirements. Using this method, Panaya does not store you ServiceNow Username and Password for maximum encryption security.  

  6. Click to Save And Connect
  7. You will then be able to use the Sync with ServiceNow button

Click here to learn how to sync your ServiceNow Changes as Release Dynamix Requirements