Panaya Oracle Recorder Installation Troubleshooting

If you encounter any of the error messages shown in the following list, follow the instructions as described in the error message as well as the suggested solution below.

Error message

  • No Java installations was found on your machine no java was found in the automated search 

Install the latest supported JAVA version

Error message

  • Could not access folder "folder_path" and its files error accessing folder "%appdata%/PanayaApplet" 
  • Could not create directory "folder_path" creating folder "endorsed" in java folder 
  • Could not create file in "folder_path" copying Jar file into Endorsed folder copying jar files into "PanayaApplet\" (forms-recorder-11, testing-infra) 
  • Could not read file "file_name" reading "%appdata%\Panaya\OracleRecorder\JavaVersionsMap.txt" 
  • Reading "%userprofile%\AppData\LocalLow\Sun\Java\Deployment\security\exception.sites" 
  • Could not remove file "file_path" removing Jar file from Endorsed dir (in case we have leftover files there we want to remove them) 
  • Could not write file "file_path" writing "%userprofile%\AppData\LocalLow\Sun\Java\Deployment\security\exception.sites" 

In most cases the issue occurs when specific paths or files are not readable or writable. Allow read and write permissions to the relevant folders and try to initiate the installation process one more time.