Integrating your Existing Ticketing Software with Panaya

It is no secret that support engineers prefer to utilize their existing support desk tools and functions. Be it Service now or any other tool out there to maintain their queue and workload. 

Being able to easily and conveniently communicate and retrieve information about new and existing issues from the development teams is crucial. Especially for issues that cannot or will not be fixed in the upcoming release. Seamless integration between existing tools and Panaya would allow them to proactively publish workaround solutions to a knowledge base or a helpdesk portal. Flawless collaboration between DevOps and Support teams ensures professionalism, quick response rates and happier customers. In addition, such integration can effectively reduce development overhead.